3 Reasons It’s Easy To See That Kajabi Cares About Their Users
Mar 16, 2026
Agree or disagree: Business should be relational, rather than only transactional.
Kajabi has built a reputation for being an all-in-one website-building platform. They host everything that you might possibly need to run your business smoothly, without having to add plug-ins and pay extra for every new feature you need as your business grows.
But Kajabi is more than a website-building platform. They have also put the “human” back into website-building.
“That was one of the first connections for me: I wanted to do things differently, and I valued them doing things differently.” Kim White
What stands out about Kajabi's customer support is that they genuinely listen.
If there isn’t a feature you want right now on Kajabi, it might be there before you know it… because they are listening to their community.
“They'll listen to me if I ask for something. They’ll weigh up whether it works for the whole Kajabi community or not. There are avenues to talk to them and to get support from an actual person, and that's not true in a lot of other places.” Denise Millet
Kajabi has proved over more than a decade that they care about the people who are using their platforms, relying on their systems and growing businesses online.
Here are 3 reasons it’s easy to see that Kajabi cares about their users.
1. They’ve Listened
What stands out about Kajabi's customer support is that they genuinely listen.
If there isn’t a feature you want right now on Kajabi, it might be there before you know it… because they are listening to their community.
“They'll listen to me if I ask for something. They’ll weigh up whether it works for the whole Kajabi community or not. There are avenues to talk to them and to get support from an actual person, and that's not true in a lot of other places.” Denise Millet
2. They’ve Listened And Evolved
They’ve grown, and evolved in line with what their users needed, not just in line with what they wanted.
So as they’ve grown, all their users have been able to grow their businesses too.
“Kenny and Travis are the two guys who created Kajabi way back in the beginning. They listened and created and listened and created to make it what it is today.” Kim White
It started as a place to build a course, then added a website builder, an email and newsletter connection. Now you can host meetups, webinars, and podcasts. You can sell products and make money easily through your website. You can easily add your blog and customize SEO too.
“I've seen it evolve so much in just five years, which I think is quite incredible for it to be not broken, either, but to be working well.” Jill Olish
A lot of programs don’t stand the test of time. But over the last 15 years, Kajabi has evolved so much for good of their community.
3. They’ve Listened And Evolved Slowly & Quickly
Kajabi manages their user experience very well because they communicate development changes. They give enough time to allow for beta testing and labs, and all that makes a difference because you can rely on it.
“They also do not roll out changes so rapidly that you can't keep up.” Denise Millet
The truth is that there are other platforms out there that might be a little cheaper, or have some fancier features here and there. However they tend to roll out changes like nobody cares.
And when you have a business that relies on your website, it’s extremely frustrating to need to relearn how things work every few months.
“That's a big factor for me because I just don't have time for somebody else's plans to interfere with mine.” Denise Millet
It’s easy to see that Kajabi is oriented around their users.
They listen to their users. They add in features the community needs and wants to grow their businesses. And they do all of that in a way that is reliable and predictable.
“I have gone from being a raving Kajabi fan to a raving Kajabi affiliate.” Kim White
There is a 30-day free trial that is only offered through Kajabi affiliates, where you can try before you buy. You can build your own website and community, and get a feel for how Kajabi could transform your business.
Plus the My Sexy Business Team affiliate link also gives you access to a full year of Website Royalty when you sign up to Kajabi.
If you missed the conversation about this between Kim, Jill, and Denise on the Buckets and Boom Gates podcast, you can catch it here.
Our Groundwork Brigade is a home for entrepreneurs who want to build a business that they own and that doesn't own them. It’s a community of like-minded entrepreneurs finding freedom in the entrepreneurial adventure by practicing putting the right things in the right order.
It’s a safe space to learn how to build a relational business using irresistible marketing strategies, tailored to your individual needs, in a group setting, with lots of accountability and support.
To connect and find out more about Kim or how to create a sexy business for a sexy life, you can reach her and the My Sexy Business Team at www.mysexybusiness.com.
And to connect with Jill Olish go straight to her website www.mamaoutspoken.com and you’ll find her there!
If you’re wanting to connect with the Findability Queen, Denise Millet, you will find her on her website www.denisemillet.com
Blog #155
